For Patients
Important information for patients of Haematology Queensland.
How to be referred to us
You will require a referral from your GP, or other treating Specialist. This may be:
- Sent electronically using Medical Objects from the GP
- Emailed directly to our central email address info@hqclinic.com.au
- Faxed to 07 3833 6729
If you have been provided a copy of your referral, please bring this to your appointment.
Fees Schedule
For consultations: payment will be required on the day. Medicare rebates will vary depending on the type of consultation. Our Practice Manager will be able to discuss the details of these fees.
We prefer EFTPOS payment as we do not have change available if paying by cash.
Day treatments and hospital admissions: If you require admission to either a day-hospital or overnight hospital facility, we have a no-gap arrangement for medical services with the private health fund providers. However, depending on your policy, an excess or copayment relevant to the hospital accommodation changes may apply. Please contact your private health fund for further details.
What to Bring During Your Visit
To provide you with the best possible care, please bring the following with you to your clinic appointment:
First visit (in addition to items below):
- Your referral letter, unless it has been forwarded directly by your referring Doctor
- Current Medical List
- Prior to your first appointment, please complete the following online forms, and either return by email or bring with you on the day
Every visit:
- Medicare card
- List of all your medications and doses (including any changes by other doctors)
- List of your complementary medication
- Any results or hospital discharge letters/summaries you may have
- Any scans and reports
What to expect on your first visit
- You will be assessed by your Haematologist who will review your investigations to date
- Further investigations/tests may be required. These could include additional blood tests, scans or xrays, and/or biopsy
- If you require urgent hospital admission, this can be arranged for you
- A follow up consultation appointment will be arranged as appropriate
What happens if you require day therapy or hospital admission
Day therapy and/or admission to hospital are generally covered by your private health fund. However, an excess or copayment may be payable, depending on your elected level of cover with your health fund. This information may be obtained from your health fund.
For Day Therapy Admissions
- You will not be charged a gap fee for your medical care by the doctor.
- Some treatments or chemotherapy may require single day or multi-day treatment
- Sometimes the treatment may be delayed/discontinued if you experience complications from treatment.
For Overnight Hospital Admissions:
- You will not be charged a gap fee for your medical care by your doctor.
- However, investigations such as scans, pathology and some specialised medications may be charged by the service providers.
- Occasionally your doctor may ask their colleagues to cover if they are unavailable.
If I need follow up blood tests, how long before the appointment do they need to be done?
- If you are having treatment/chemotherapy at the next visit:
– 1-2 days prior to your appointment.
– Same day blood tests are available at some sites, with results available in approximately 1 to 1.5 hours. - Some specialised tests take 3-5 days (electrophoresis for Myeloma or MGUS), or several weeks for some genetic studies. However your doctor will let you know if the blood test is needed in a special time frame.
After hours or Emergency
In event of emergency please call 000
An ambulance will generally take you to the nearest public hospital emergency department. You may elect to be transferred to one of the below private hospitals if deemed appropriate by the public hospital emergency department:
- The Wesley hospital
- Greenslopes Private Hospital
There may be an out of pocket expense to be assessed at The Wesley Hospital or Greenslopes Private Hospital emergency department. Once you are assessed by the hospital’s Emergency Physician, please advise them to contact your Specialist or the person on call for Haematology Queensland.
If after hours you require contact with your Specialist:
- Phone (07) 3833 6747 (you will be directed to the on-call doctor who will assist you)
- If it is an emergency please call 000 or present to one of the following hospitals’ emergency department:
– Greenslopes Private Hospital
– The Wesley Hospital
What sort of disorders do we investigate and look after?
Specialist Haematology services provided:
- Abnormal blood counts (high or low: platelets, red or white blood cells)
- Abnormal lymph nodes for investigation
- Abnormal paraproteins/light chains
- Myeloma/Monoclonal Gammopathy of Undetermined Significance MGUS
- Acute and chronic leukaemias
- Myelodysplasia
- Lymphomas
- Haemostasis and thrombosis (bleeding and clotting problems)
- Abnormal red blood cells: Thalassaemia and haemoglobinopathies
- Iron deficiency
- Blood transfusion
- Immunoglobulin Infusions (IVIg)
