Important information for patients of Haematology Queensland.
How to be referred to us
For patients, you will require a referral from your GP or other specialists which may be:
- Sent electronically using Medical Objects from the GP
- Emailed directly to our central email address email@example.com
- Faxed to 07 3833 6729
Please bring your referral with you. You can download the referral form here.
For consultations – Payment will be required on the day. Medicare rebate will vary depending on the type of consultation. Our practice manager will be able to discuss the details of these fees.
We prefer EFTPOS (Visa or Mastercard). We do not have change available if paying by cash.
Day treatments and hospital admissions: If you require treatment in day therapy or hospital admission, we have a no-gap arrangement with most private health fund providers. However, excess may apply depending on your policy. Please contact your private health fund for further details.
What to Bring During Your Visit
To provide you with the best possible care, please bring the following with you to your HQ Clinic appointment:
First visit (in addition to items below):
- Please complete the following forms online before your first appointment or bring them with you to your first appointment:
- Your referral letter (first visit only) unless it has been sent electronically to the doctor already
- Patient Admission Information Form
- Patient Consent for Collection Form
- Current Medication List
- Medicare card
- List of all your medications and doses (including any changes by other doctors)
- List of your complementary medication
- Any results or hospital discharge letters/summaries you may have
- Any scans and reports
What to expect on your first visit
- You will be assessed by your specialist who will look through your investigations.
- Further investigations may need to be ordered which may include blood tests, scans, and/or bone marrow biopsy.
- If you require urgent treatment and admission, this will be arranged for you.
- Your follow up appointment will be arranged as necessary
What happens if you require day therapy or hospital admission
Day therapy and/or admission to hospital are generally covered by your private health fund. However, an excess may be payable depending on the health fund. This information may be obtained from your health funds.
For Day Therapy Admissions
- You will not be charged a gap fee during your day therapy by your doctor
- Some treatments or chemotherapy may require single day or multi-day treatment.
- Sometimes the treatment may be delayed/discontinued if you experience complications from treatment.
For Overnight Hospital Admissions:
- You will not be charged a gap fee for your admission by your doctor.
- However, investigations such as scans, pathology and some specialised medications may be charged by the service providers.
- Occasionally your doctor may ask their colleagues to cover if they are unavailable.
If I need follow up blood tests, how long before the appointment do they need to be done?
- If you are having treatment/chemotherapy at the next visit:
– 1-2 days prior to your appointment.
– Same day blood tests are available at some sites, with results available in approximately 1 to 1.5 hours.
- Some specialised tests take 3-5 days (electrophoresis for Myeloma or MGUS), or several weeks for some genetic studies. However your doctor will let you know if the blood test is needed in a special time frame.
After hours or Emergency
In event of emergency please call 000
An ambulance will generally take you to the nearest public hospital emergency department. You may elect to be transferred to one of the below private hospitals if deemed appropriate by the public hospital emergency department:
- The Wesley hospital
- Greenslopes Private Hospital
There may be an out of pocket expense to be assessed at The Wesley or Greenslopes Private Hospital emergency department. Once you are assessed by the hospital’s emergency physician, please advise them to contact your specialist or the person on call for HQ Clinic.
If after hours you require contact with your specialist:
- Phone (07) 3833 6747 (you will be diverted to the on-call doctor who will assist you)
- If it is an emergency please call 000 or present to one of the following hospitals’ emergency department:– Greenslopes Private Hospital
– The Wesley Hospital
What sort of disorders do we investigate and look after?
Specialist Haematology services provided:
- Abnormal blood counts (high or low: platelets, red or white blood cells)
- Abnormal lymph nodes for investigation
- Myeloma/Monoclonal Gammopathy of Uncertain Significance MGUS
- Acute and chronic leukaemias
- Haemostasis and thrombosis (bleeding and clotting problems)
- Abnormal red blood cells: Thalassaemia and haemoglobinopathies
- Iron deficiency
- Blood transfusion
- Immunoglobulin Infusions (IVIg)